https://www.soorty.ae (the “Website”) maintained by Electronic Documents Centre (L.L.C.), is an online platform, the main purpose of which is to facilitate the sale of photo products, accessories, and other merchandise ("Product(s)").
These Terms and Conditions (“Terms”) govern and are applicable to the Website and your use of it. It is important to note these Terms shall be deemed to apply to anyone viewing this Website and not only to those who are registered with or purchase Product(s) from us.
“We”; “Our”; “Us”; or a similar reference refers the Website, maintained by Electronic Documents Centre (L.L.C.), which is registered in the United Arab Emirates (“UAE”) under license number 535396, with its registered place of business at Karama Central Post Office, Karama, Dubai, United Arab Emirates. We own and manage the Website. The terms “you”; “your”; or a similar reference refers to you as a user of the Website.
We and the Website do not and will not interact with, nor do we or the Website wish to interact in any way with, any of the following: any individual, user, or entity that is under international sanctions (whether trade, military, economic or otherwise) by an international, national, or regulatory authority. If you are a sanctioned individual, a citizen, resident, governmental/public entity (or entities), or private entity (or entities) of or registered in a sanctioned country or entity or region, or regularly have interactions with sanctioned individuals or entities, DO NOT use the Website. We and the Website do not and will NOT interact or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctioned countries or individuals, in accordance with the laws of the UAE.
Before making any purchase, we advise you to review all aspects of the Product(s), and obtain a full and complete understanding of the Product(s) and the Terms. By using the Website and/or purchasing one or more Product(s), you agree that we will not be liable or responsible in any way for any failure to read and/or understand the Product(s) and the Terms. Purchases of Product(s) may only be cancelled in accordance with our Cancellation Policy.
Each Product(s) may be subject to further terms and conditions, and we advise that you carefully read the specific terms or conditions of the Product(s) prior to completing your purchase. You will be bound by these Terms and any specific terms of the Product(s). If there is any inconsistency between the specific terms of purchase relating to the Product(s) and these Terms, the specific terms of the Product(s) will prevail. Accordingly, we have no liability whatsoever for any Product(s) and you are responsible for your purchase(s) of any Product(s).
When you make a purchase through the Website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to our acceptance and the availability of the Product(s).
Your order is placed for any selected Product(s) by clicking on the “Submit Order” button at the end of the online order process. Once you have placed your order, you will receive an email acknowledging your order’s exact details.
Unless otherwise notified, our acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and as noted within that communication. Acceptance will be deemed to have occurred at the time and date when this communication is sent, regardless of any technical problems you may experience, where the reasons are outside our control, and which may result in you not receiving the notification email in a timely manner.
Please note that, although the Website includes information for both available and unavailable Product(s), you may only purchase available Product(s). However, there may be occasions, due to circumstances beyond our control, where the Product(s) that you order are or become unavailable. In this case the unavailable Product(s) will be cancelled from your order and this cancellation will be communicated to you. You will not be charged for Product(s) that become unavailable after placing your order.
We may not accept your order if (without limitation):
We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
Product(s) are available for purchase on the Website using the United Arab Emirates (“UAE”) Dirham (“AED”) as currency only. The prices of the Product(s) featured on the Website include the UAE’s Value Added Tax (“VAT”).
Product(s) prices are set using currency exchange rates as they exist at the time of pricing. These rates are subject to variation and may go up or down; therefore, prices are subject to change if the applicable currency exchange rate changes before your order is accepted.
All pricing will be honoured as advertised, unless it is clear that the listed price is a mistake, omission and/or incorrect. Whilst every effort is made to make sure details on the Website are accurate, if we discover an error in the pricing of Product(s) in your order, we will notify you as soon as possible. We shall be under no obligation to accept or fulfil an order for Product(s) that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you have already paid for the Product(s), we shall refund the full amount. In the event that Product(s) are recalled in transit, we will process your refund once the Product(s) have been returned and accepted by us.
TThe Website’s e-commerce function can be used by those who have been issued a valid payment method, i.e., a credit card, etc., and who have authorised us to process a charge or charges via their payment method in the amount of the total purchase price for the Product(s). We accept payments online using Visa and MasterCard credit/debit card in AED. The cardholder must retain a copy of the transaction records and merchant policies and rules. Online payment methods are referred to collectively as ‘Payment Methods’.
By completing a purchase, you confirm that you are the lawful owner of the Payment Method selected or that you have been specifically authorised by the owner of the Payment Method to use it for the purpose of purchasing Product(s) on the Website. You also confirm that you authorise us to initiate, process, and complete the charge(s) in the full amount. All Payment Methods, their owners, and their authorised users are subject to validation checks and authorisation by us and/or the issuer of the Payment Method. If the issuer or owner of your Payment Method refuses to authorise payment, we will not be liable for any delay or non-delivery. We are not liable for any fraudulent use of any Payment Method.
Online payment will be collected from your Payment Method upon the acceptance of your order from the Website. As soon as your online payment is authorised by your Payment Method issuer, you will receive an email confirming payment. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
All online payment transactions on the Website are processed using a secure online payment gateway that encrypts your details in a secure host environment. To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology. All care is taken, when it is in our power to do so, to keep the details of your order and payment secure. You confirm that we will not be held liable for any kind of loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
All orders are processed for delivery upon order confirmation and payment authorisation for online payment purchases. Delivery charges will be included at checkout. Delivery fees within the UAE will be charged at a flat rate of AED 10. Delivery fees outside the UAE will be displayed upon checkout. To ensure timely delivery of your Product(s), please provide your full and complete address.
Products may be delivered by a third-party courier of our choice throughout the UAE, the GCC region, and internationally. Delivery within the UAE will require one to four working days. Delivery to countries other than UAE will require four to 10 working days.
We will retain a proof of delivery receipt that contains your confirmation of delivery. We recommend that you also retain proof of delivery for your own records.
We retain legal ownership of the Product(s) until full payment has been made and such payment has been accepted. Legal ownership of the Product(s) will immediately revert to us if payment is refunded to you for any reason. Any risk associated with the Product(s) will pass to you upon delivery.
We want you to enjoy your Product(s) for as long as possible. For questions, comments, or concerns regarding any Product(s), our representatives can assist through our contact channels. Both Parties agree that we shall not be liable for any information provided or for your interactions with third party providers or services, regardless of whether such as been recommended or referred by us.
Satisfaction is always our top priority and as such each query is addressed individually to the best of our ability. If you are not happy with your purchase, please contact our representatives through our contact channels if you are unsatisfied with your purchase.
Provided you inform us of your reason for a refund within 24 hours from when you receive the Product(s), a refund may be considered in the following cases:
If your refund is approved, the full amount (excluding applicable taxes and delivery charges) will be returned to you via your original Payment Method only. Refunds via your Payment Method will be processed according to the internal policies and procedures of your Payment Method’s issuer. Please be aware that to receive a refund, the Product(s) must be in the same condition as received by you, with all labels attached and in the original packaging.
All returns should be sent back in the original packaging provided at delivery. Please ensure when returning the parcel that the packaging is properly protected. We will not accept returns that do not adhere to the specified conditions outlined.
You may cancel your order within 24 hours of placing your order through the Website. All refunds will be processed via your initial payment method and may require up to 45 days to be fully completed. All requests for cancellation should be placed through our contact channels.
We are not obligated to cancel any purchase, and any cancellation is solely at our discretion.
The Website contains an e-commerce platform that features Product(s) for sale. We do not guarantee the availability or quality of the Products in any manner except for the description provided whilst purchasing the Product(s). The Product(s) are accessible for viewing and purchase through the Website only.
Through the Website, you may view and purchase Product(s) for delivery. You must complete the registration on the Website by providing your information prior to purchasing any Product(s). Please ensure this information is accurate and truthful. If your registration information changes in the future, please use the option available to amend your details. You will also have the option to amend your user account details on the Website through your personal account page. Upon successful completion of your registration, you will be provided with a username and password.
It is your responsibility not to share this information with anyone and you are responsible for maintaining the confidentiality of your account. Registration is restricted to one registration per user and is not transferable to any third party.
Upon registration, you agree to receive emails from us, which include but are not limited to, newsletter(s), information relating to our Product(s), advertisements of our Product(s), your confirmation and registration on the Website and confirmation of your purchase of any Product(s). In the event you lose the details to your username and password for the Website, please notify us immediately.
You may not use the Website for any purpose that is unlawful or is prohibited by these Terms. You may only use the Website to review information about the Products, contact us or make legitimate purchases. You may not use the Website to transfer viruses, contaminating or destructive features or trojans, make any false, fraudulent or speculative reservation, or to post, create or transmit any unlawful, defamatory, threatening, indecent, obscene, pornographic or profane material, any material that may violate another party’s intellectual property rights, or any material that may constitute or encourage conduct that would be considered a criminal or civil offense or otherwise violate any law.
We retain complete access rights to the Website and all accounts, including but not limited to terminating or restricting your access to the Website without reason, advance notice, limitation or liability, or to decline or remove a user account registration and/or not to accept or decline requests or orders for Product(s).
Minors under the age of 18 are prohibited from registering as users of this Website and are not allowed to transact with or use the Website.
When you use this Website, you make the following representations and warranties to us:
The entire content of the Website, including but not limited to content, designs, graphics, photographs, videos, interactive presentations, logos, text, arrangements and layouts, are our sole and exclusive property or are licensed to us and all rights are reserved. All trademarks and trade names, and all other derivatives thereof, including the trademarks appearing on the Website, are proprietary to us and may only be used by licensees to whom we specifically grant or license such rights. You agree not to use, disseminate, publish or reverse engineer any content or other intellectual property of the Website, or help a third party to do so, without our prior written consent.
All information contained in this Website, including descriptions of Product(s) (“Website Materials”) are by way of illustration purposes only and are subject to change or may vary slightly upon delivery. By using this Website, you waive any claim against us for any inaccuracy in the Website Materials.
The Website may include advertisements with external links to separate web pages (“External Sites”). Once you click or access these External Sites, you will leave the Website. We do not investigate, review, endorse, represent, condone or control the content of any of the External Sites, unless otherwise expressly stated in the Terms. We will not be responsible or held liable for the content displayed on External Sites, and you will access these External Sites at your sole risk.
You also agree not to link any External Sites to the Website without our express prior written consent and approval. External Sites may send their own cookies to you or otherwise collect data or solicit personal information and you are responsible for checking the External Sites to locate and review their terms and conditions, and privacy policies. You hereby acknowledge that you access, browse, link and/or bookmark the External Sites at your own risk.
In no event will our collective liability or the liability of our employees, lawful agents, managers, directors, shareholders, or service providers exceed the amount of AED 10,000 in the aggregate, which includes any award for attorney’s fees and costs.
This limitation of liability applies to any action, regardless of the party or parties that initiated it and whether the form of action is in contract, tort, or otherwise, and shall apply to the fullest extent possible under the laws of the UAE. In any case or action initiated by any party under any legal theory, we, our employees, lawful agents, managers, directors, shareholders, and/or service providers will not liable for damages of any kind, including but not limited to, actual, indirect, special, incidental, consequential, punitive, loss of income, revenue, or profits; loss of actual or anticipated business, loss of goodwill, data, or use; and damages associated with personal injury, emotional distress, pain and suffering, and injury to morality or reputation; whether caused by breach of contract, tort, or otherwise, and regardless if such damage or loss was foreseeable or not.
The above does not affect any liability that cannot be limited or excluded under UAE law.
You agree to hold us, our employees, managers, directors, lawful agents, and shareholders harmless and to defend and indemnify the same from and against any claim, action, liability, damage, loss, judgement, award, cost, expense or reasonable attorney’s fees that arise out of or are related to any violation of these Terms by you or your lawful agent.
Any waiver by us of any term or condition set forth in these Terms shall not constitute a continuing waiver of such term or condition, and any failure by us to assert a claim or right under any provision of these Terms shall not constitute a waiver of the same claim or right. If a UAE court finds any part of the Terms unenforceable, invalid, or illegal for any reason, then such part shall be deemed removed and the rest of the Terms shall continue to be in full force and effect to the fullest extent permissible by the applicable laws of the UAE.
These Terms may be changed or updated without notice to meet ours or regulators’ requirements and standards, or to comply with applicable law. Therefore, you are encouraged to visit these sections frequently in order to remain updated about the changes on the Website. Modifications will be effective on the day they are posted. We may also modify these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us will not affect that order, unless we are required to make the change by law. Otherwise, any change(s) becomes effective on the date it is posted on the Website.
These Terms are governed by the laws of the UAE, irrespective of any conflict of laws principles. The UAE is our country of domicile. You irrevocably agree to waive any claim you may have regarding jurisdiction, inconvenient forum or venue, and agree to the personal and exclusive jurisdiction of the Courts of the UAE in the Emirate of Dubai whose judgment is full and final.
You are using the Website at your own risk. We do not make any warranties or representations, whether express or implied, arising out of law or otherwise in relation to the accuracy of the content on the Website or the quality of any Product(s), and we assume no liability or responsibility for any errors or omissions in the content of the Website or in respect of any other issue with such goods, services or activities. We may make changes to the content or material in the Website without any prior notice. We are not under any commitment to update any content or material on the Website.
We reserve the right at all times to disclose any information that you may provide to us through the Website to our legal representatives and advisors and any governmental or federal authority in the UAE, without any prior notice or prior consent requirement.
We shall not be held responsible or accountable to you or any third party relying on you and you agree to fully indemnify us for any loss, injury, claim or damage whether direct, indirect, consequential or punitive costs, liabilities, expenses, damages or otherwise that may be suffered by you through use of this Website or the purchase of Product(s). We shall not be liable for any virus, contaminating or destructive features or trojan that may affect your computer as a result of your use or access or interruption or inability to use or access the Website and/or any External Sites. You hereby waive any and all claims against us, our employees, shareholders, subsidiaries, divisions, affiliates, representatives, agents and licensors, arising out of your use or access or interruption or inability to use or access the Website.